AI Mail
AI Mail is your smart inbox — powered by Crew's AI. Instead of scrolling through dozens of emails, Crew reads them first, sorts them by importance, and even drafts replies for you. Open it from the Mail tab in the sidebar.
How It Works
Connect your email — Link your Gmail or Outlook in Settings > Service Connections
Crew reads your inbox — AI scans your recent emails and learns your reply style
Emails are sorted — Each email gets a category: needs your action, worth a look, or just FYI
Drafts are ready — For emails that need a reply, Crew writes drafts in the background — they're waiting for you before you even open the email
Smart Triage
When you open Mail, your inbox is split into smart tabs:
Action needed (red)
Emails that need your reply or action — this is your to-do list
Review (orange)
Worth reading, but no reply needed right now
FYI (blue)
Notifications, receipts, confirmations — skim or skip
All
Everything in one view
Automated emails (newsletters, system notifications) and noise are filtered out automatically, so they don't clutter your tabs.
Fix a Wrong Category
If Crew puts an email in the wrong tab, you can move it yourself. Long-press (mobile) or right-click (desktop) the triage dot next to any email, then pick the correct category. Crew remembers your choice and that email stays where you put it.
Smart CC Handling
Emails where you're only CC'd — not the main recipient — are automatically moved to the FYI tab. Your action items stay front and center.
Already Replied?
If you've already replied to an email thread, Crew moves it out of "Action needed" automatically. No manual cleanup needed.
AI Drafts
Instant Drafts — Ready Before You Open
For emails that need your reply, Crew writes a draft in the background before you even open the email. When you tap into a thread, the reply is already there — no loading, no waiting. These pre-generated drafts are based on the email snippet Crew saw during triage, so they might need a small tweak after you read the full thread. You'll see a small note letting you know the draft was pre-generated.
Once you open the full email, you can:
Use it as-is and send right away
Edit it to add your own details
Rewrite with a single click for a fresh draft
Guide the AI — type what you want to say and let Crew write the full reply
Smart Reply Suggestions
For some emails, Crew shows 2–3 different reply options based on how you've responded to similar emails before. Each suggestion takes a slightly different approach — for example, one might accept a meeting request while another asks to reschedule. Pick the one closest to what you want, then fine-tune if needed.
Smart Tones
Crew suggests different tones for your reply based on the email's context. For example, a client email might show options like "Professional", "Warm", or "Brief". Pick one and the draft adjusts instantly.
Translation & Bilingual Drafts
If you receive an email in a different language, Crew helps in two ways:
Email translation — The email body is translated into your language, so you can read it without switching to a translator
Bilingual drafts — Crew writes the reply in the email's original language (so the recipient can read it naturally) and shows you a translation for reference
When Drafts Don't Appear
Crew skips auto-drafting for:
No-reply addresses — Automated service emails that can't receive replies
CC-only emails — You're just copied, not the main recipient
Newsletters and notifications — No point replying to these
For no-reply emails, Crew shows a helpful notice explaining it's an automated message.
Thread View
Long email threads are displayed as an accordion — each message is collapsed into a one-line summary with the sender name, preview text, and date. Click any message to expand it.
Thread Intelligence
For important threads, Crew provides an expandable Thread Intelligence card with:
Summary — What the conversation is about
Agreed items — Points everyone has agreed on
Pending items — Unresolved discussion points
Your action items — Things you need to do
Key facts — Important numbers, dates, or names
Schedule check — If someone proposed a meeting time, Crew checks your calendar for conflicts
Requested files — If someone asked for a file, Crew searches your Drive and shows matches
Reading Emails
Recipient Details
The email header shows who received the email. Click to expand and see:
From — Sender's full name and email
To — All recipients
Cc — Carbon copy recipients
Date — Full date and time
Light / Dark Mode
A toggle in the top-right corner of the email body lets you switch between light and dark mode — just for the email content, independent of your app theme. Great for HTML emails with white backgrounds at night.
Quoted Content
Quoted text from previous replies is automatically collapsed. Click the "..." button below the message to expand it.
Sending Emails
Compose
Click the compose button (top-right) to write a new email. You can:
Add multiple recipients (To, CC, BCC)
Write in Markdown (bold, italic, links)
Attach files from My Files or upload from your computer
Drag and drop files directly into the compose area
Ask AI to write a draft — just describe what you want and Crew writes the full email
Send with Cmd+Enter (Mac) or Ctrl+Enter (Windows)
Reply & Forward
Reply — Reply to the sender only
Reply All — Reply to everyone in the thread
Forward — Send the email to someone else
Schedule from Reply
When you're replying to an email about a meeting, Crew can create a calendar event at the same time. A schedule card appears automatically with:
Suggested time and title — Based on the email conversation
Meeting link — Google Meet (for Gmail) or Microsoft Teams (for Outlook), added automatically
Attendees — Pulled from the email thread
Conflict check — If the time overlaps with an existing event, you'll see a warning with alternative times
Just toggle the schedule card on, adjust the details if needed, and send your reply. The event is created automatically after the reply is sent.
Other Actions
Archive — Move out of inbox
Delete — Move to trash
Dismiss — Hide from your list for this session
AI Learning
When you first open Mail, Crew indexes your recent emails to learn your writing style. You'll see a progress indicator:
"Learning your email style..." — Indexing in progress
"Ready to draft replies" — Done! AI drafts will now match your tone
"{count} past replies learned" — Shows how many examples Crew studied
Overdue Reply Nudges
In the "All" tab, Crew shows a gentle reminder for emails that have been waiting for your reply for more than 48 hours. Click to open and reply, or dismiss if no response is needed.
Requirements
Gmail or Outlook account connected in Settings > Service Connections
Basic plan or above (Mail is not available on the Free plan)
Tips
Start with "Action needed" — Handle the red tab first. The rest can wait.
Trust the triage — Crew's sorting is pretty accurate. If something's miscategorized, right-click the dot and move it — Crew learns from your corrections.
Check Smart Reply Suggestions — Before writing from scratch, see if one of the suggested replies is close to what you want. It's often faster to tweak a suggestion than to start fresh.
Use Smart Tones — They save you the mental effort of deciding how to phrase your reply.
Don't worry about drafts — They're suggestions, not commitments. Edit freely or ignore them.
Check Thread Intelligence — Before a long reply, expand the card to make sure you haven't missed any action items.
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